Frequently Asked Questions
Our frequently asked questions cover what you may want to know before beginning therapy, from booking your first session and understanding fees to virtual appointments, insurance, session length, and what you can expect when we work together.
This free video consultation is an opportunity to meet your therapist, share what brings you to counselling, and ask questions about our approach. We will discuss what you are looking for and explore whether working together feels like a good fit. There is no obligation to book another appointment.
You can book your complimentary consultation or a psychotherapy appointment through our secure online booking platform, Jane. Select your preferred therapist, choose an available appointment time, and follow the steps to confirm your booking. You will receive an email with your appointment details and any necessary forms.
Yes. Before your first appointment, you will receive secure online intake and consent forms through Jane. These forms help your therapist understand your needs and explain important information about confidentiality, privacy, fees, cancellation policies, and your rights as a client. You are welcome to ask questions before providing consent.
Your first therapy session focuses on getting to know you, understanding what has brought you to counselling, and discussing what you hope to explore together. We may talk about your experiences, relationships, concerns, and preferences while moving at a pace that feels comfortable for you. You do not need to have everything figured out before we begin.
Getting Started
Our psychotherapy fees depend on the type and length of your appointment:
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Individual therapy, 50 minutes: $160.
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Couples counselling, 50 minutes: $185.
Extended sessions offer additional time for deeper emotional processing, relationship concerns, or focused therapeutic work. We can discuss whether a longer appointment would support your needs.
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Individual therapy, 90 minutes: $288.
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Couples counselling, 90 minutes: $333.
We do not currently offer direct billing to insurance providers. Payment is collected following your appointment, and you will receive a receipt that you can submit to your insurance company for reimbursement.
Psychotherapy services may be covered under your extended health benefits. Please check with your insurance provider to confirm whether your plan covers services provided by a Registered Psychotherapist (Qualifying) and whether any additional documentation is required.
Yes. Your credit card information can be securely stored through our online booking and payment platform to simplify payment for therapy sessions. Your card may also be charged for missed appointments or cancellations made with less than 48 hours’ notice, in accordance with our cancellation policy.
Fees & Insurance
Yes. Anchor Point & Associates offers secure virtual psychotherapy and online counselling for adults and couples across Ontario. Virtual therapy allows you to connect with your therapist from a private, comfortable location that works for you.
We do not offer in-person sessions at this time.
Individual therapy and couples counselling sessions are typically 50 minutes, with extended appointments of up to 90 minutes available when appropriate. If deeper emotional processing or more focused therapeutic work would benefit from additional time, we can discuss scheduling a longer session together.”
If you need to reschedule your therapy appointment, you can make changes through our online booking system or contact us directly. Please provide at least 48 hours’ notice whenever possible.
We require at least 48 hours’ notice for cancellations or appointment changes. Appointments cancelled with less than 48 hours’ notice and missed sessions are charged the full session fee. This policy respects your therapist’s reserved time and helps us offer available appointments to clients waiting for support. If unexpected circumstances arise, please contact us as soon as possible.
Appointment availability varies by therapist and may include evening or weekend sessions. Our online booking system displays current availability, making it easier to find a virtual therapy appointment that fits your schedule.
Availability
& Rescheduling
Our Ontario psychotherapy services support individuals, couples, and families navigating anxiety, emotional overwhelm, relationship difficulties, shame, grief, trauma-related concerns, and major life transitions. We also provide support for emotional avoidance, pregnancy and postpartum experiences, parenting challenges, ADHD and autism, executive functioning, burnout, addictive processes, and disordered eating. Additional training in children’s therapy informs our understanding of childhood experiences, emotional development, and family relationships. Our approach is trauma-informed, attachment-focused, AEDP-informed, IFS-informed, and somatic.
Therapy may be worth considering if you feel overwhelmed, disconnected, stuck in recurring patterns, or curious about understanding yourself and your relationships more deeply. You do not need a diagnosis, a crisis, or a specific problem to seek counselling. Your first session offers an opportunity to discuss your concerns, ask questions, and explore whether working together feels like a good fit.
You are welcome to discuss involving a partner, family member, or trusted friend in your therapy session. We can explore whether their participation supports your goals and discuss confidentiality, consent, and appropriate boundaries beforehand. Couples counselling and parenting support sessions may also involve partners when clinically appropriate.
Virtual therapy sessions should take place somewhere private where you can speak openly without being overheard. Public spaces, including libraries, cafés, and parks, may not offer enough privacy to protect your confidentiality. A quiet room at home, a private office, or a parked vehicle may be more appropriate. Please do not attend sessions while driving.
Next Steps
Joining our Team
Yes. We welcome applications from clinicians interested in joining Anchor Point & Associates. Interviews are anticipated to begin in January 2027, and early applicants will be considered first. If our approach resonates with you, we would love to hear from you.
We look for clinicians with a strong understanding of trauma, emotional attunement, and experiential processing. We value the ability to remain present with clients through difficult experiences while supporting meaningful exploration and change. Just as importantly, we seek people who want to grow, support their colleagues, and contribute to a thoughtful, collaborative psychotherapy practice.
Applicants must hold a master’s degree and be registered with an appropriate provincial regulatory body. We prioritize Registered Psychotherapists, including those with qualifying status, and seek clinicians who approach their work from a bottom-up, experiential perspective.
Accelerated Experiential Dynamic Psychotherapy informs the foundation of our work. Applicants with AEDP training, including completion of or enrollment in AEDP Immersion or Level 1 training, will be prioritized.
Additional training we value includes Internal Family Systems, trauma-informed care, Emotionally Focused Therapy for couples, the Gottman Method, and Intimacy From the Inside Out.
Our work is grounded in emotional awareness, relational safety, and a compassionate understanding of protective responses and the self.
Recommended reading includes:
Our vision is a professional, grounded, and supportive team where both clients and clinicians feel valued. We believe therapists also deserve a place to feel connected, supported, and anchored in their work.
As our practice grows, we hope to offer opportunities for virtual team meetings, professional development, training, retreats, and meaningful connection. Anchor Point & Associates is being built with clients and clinicians at the heart of everything we do.
No. Associates are responsible for arranging their own external clinical supervision. Supervision with an AEDP-trained or AEDP-certified supervisor is encouraged but not required.
Our director receives their own clinical supervision, and we hope to expand the practice’s supervision capacity in the future. Any future supervision arrangements will depend on appropriate qualifications and professional requirements.
Not currently. We are exploring future opportunities to welcome counselling and psychotherapy practicum students as our practice grows.
Our longer-term vision includes developing community-focused initiatives that increase access to mental health support for people facing barriers to care. We will share updates when student placement opportunities become available.
In crisis?
If you are in iminent danger, having thoughts of hurting yourself or others, please reach out to emergnecy services or the suicide crisis line right away.
Suicide Crisis Helpline Canada and USA: Call or Text 988
Emergencies in Canada: Call 911
